Frequently Asked Questions
What if my home isn’t cleaned the way I want it?
We guarantee you’ll be completely satisfied with the cleaning service we’ll provide for your home. If not satisfied, let us know within 24 hours of completing the job and we’ll do a reclean within 24 hours, at no extra cost to you.
What happens if my regular cleaner is sick or on holiday?
Your scheduled appointment will not be missed and will be always covered, even if your regular cleaners are sick or unavailable. We will endeavour to provide the same cleaner every time to gain trust and confidence in our service.
What if you break something in my home? Are you properly insured?
All staff at Crystal Deep Cleaning Company are fully covered by the company’s comprehensive Public liability insurance policy. Any damage done to your home will be restored in no time at all.
Have confidence in the fact that every Crystal Deep Cleaning team member entering your home is covered by our comprehensive insurance policies.
Do I have to be home while you are cleaning?
We will recommend that you are. You may want to be there during the cleaning process so that you are 100% comfortable with us cleaning your home.
Do you provide your services in my area?
We are based in Black Country and have cleaners available across Cannock, Birmingham and all of West Midlands. Please contact us on
01922663016 or 07508800024 for details about areas we cover.
How long will it take to clean my home?
This can vary slightly depending upon the amount of soil, how much furniture needs to be moved, speciality spotting procedures, and setup time. Based on the services you require we will give you an exact time frame during the initial home visit when we assess the requirements prior to the clean. Once we have given you the time we will ensure your deadline is met.
How soon can I walk on the carpet?
Try to keep pets, children, and heavy traffic off the carpet during the drying process. Wait 24 hours before proceeding to normal traffic use as some carpets may feel slightly damp for up to 18 hours depending on the carpet and soil conditions. This is normal and will not cause any problems.
When do I pay for my services?
You have a few options here. Please read below for different payment methods.
We accept most methods of payment, including:
Cash – Please just pay the correct amount to the cleaner and they will give you an invoice and receipt for the job.
Cheque – To pay by Cheque, please make the cheque out to “Crystal Deep Cleaning Company Ltd”, and either give it to your cleaner, or Pay by BACs Transfer as Written below.
BACS Transfer – To pay by BACS Transfer, please give us a ring or send us an email at firstname.lastname@example.org and we will be happy to give you the account number and sort code. Also, please make sure to include your Customer Number in the reference for the payment
Standing Order – To pay by Standing Order, please give us a ring or send us an email at email@example.com and we will be happy to help you setup the correct amount and frequency of payment. Also, please make sure to include your Customer Number in the reference for the payment.