Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and when you will get a faster answer from somewhere else. We publish research-based guides about betting sites outside GAMSTOP for readers in the UK. We are not a bookmaker, so we cannot see or change anything on your betting account.
Reach the editorial team
Use the contact form or the editorial email address shown in the site footer or on this page's contact panel, if one is displayed for you. We have not published a phone number or live chat line, and we do not offer support through social media or messaging apps. Be cautious of anyone claiming to represent us there.
We will never ask for your passwords, card details, bank login or full identity documents. Please do not send them to us.
What we can help with
- Corrections: an offer, payment method, withdrawal detail or rule on one of our pages looks out of date or wrong. Tell us the page and what you found.
- Questions about our guides: for example, how wagering requirements, minimum qualifying odds or KYC checks are explained.
- How we rank: questions about our method and our commercial relationships.
- Topic suggestions: a sport, bet type or payment topic you would like covered.
- Business or editorial enquiries: please say who you are and what you propose.
What we cannot do
We cannot resolve disputes with a betting site, release a held withdrawal, reopen a closed account or confirm what a bookmaker will do in your case. We also cannot remove you from, or shorten, a GAMSTOP exclusion. Offers and terms can change at any time, so check the operator's own terms before you deposit.
Problem with a betting site? Go to the operator first
If your issue is with a site we mention, such as Tenobet, Trixino or Betninja, the quickest route is usually the operator's own support. A sensible order is:
- Contact the site's customer support in writing, so you have a record. Include your username, dates, amounts and screenshots.
- Keep copies of the bonus terms you accepted, any identity or source-of-funds requests and all replies.
- Use the operator's formal complaints procedure if support does not settle it, and note the deadlines it sets.
- Check which licence the operator holds and whether it names an alternative dispute resolution body. Protections differ a great deal depending on the regulator, and a site that accepts British customers is not necessarily authorised by the UK Gambling Commission.
If gambling is causing you harm
If betting is affecting your finances, mood or relationships, please talk to someone independent. GamCare runs the National Gambling Helpline on 0808 8020 133 (free, 24 hours) and offers online chat. GAMSTOP lets you self-exclude from UK-licensed sites, and deposit and loss limits, self-exclusion tools and gambling blocking software can add further protection. Gambling should never be treated as a source of income or a way out of money worries.
If you are in difficulty, we would encourage you to reconsider using sites outside GAMSTOP at all.
What to include in your message
- The page address or title you are writing about.
- What you think is wrong, and any source that supports it, such as the operator's published terms.
- The date you saw it. Our facts were last checked on 1 October 2026.
We aim to read every message, but we cannot promise a reply time or a reply to every enquiry. Corrections we can verify are made as soon as practical.
Before you write: the answer may already be on the site
Many questions about licensing, bonuses and payments are covered in our guide to trusted non GamStop casinos in the UK. It is a good place to check how we assess operators.
How we handle your message
We use the details you send only to answer you. Please do not include sensitive personal or financial information. Our rankings are based on research and editorial judgement, and we may earn commission from some operators, but commission does not buy position, and a message to us cannot change a ranking.
You must be 18 or over to gamble. Thank you for taking the time to get in touch.